Here you will find answers to the most common questions
General
How Do I Get Started with the Platform?
Getting started is simple! After submitting the registration form, you’ll receive a confirmation email. Once verified, you will be asked to pay for your subscription through bank transfer. Following the successful payment, you will be able to log in to access our geospatial map and property data.
If you feel that you need to understand better the functionalities, before deciding to purchase a subscription – no worries! That’s why we have:
- A Detailed user manual available here.
What are the system requirements for the Platform web app?
Our platform runs smoothly on modern web browsers like Google Chrome, Firefox, Safari, and Microsoft Edge. For the best experience, ensure you’re using the latest version of these browsers. We recommend a stable internet connection and a screen resolution of 1280×800 or higher for optimal performance.
Do you have a mobile app?
Currently, our platform is optimized for desktop use. A dedicated mobile app is in plans for the next Phases of development!
I’m having trouble logging in, what can I do?
If you’re having trouble logging in, try resetting your password using the “Forgot Password” link on the login page. If the issues persist, clear your browser cache and cookies. For further assistance, contact our support team at ppr-support@propertymalta.org.
I think there is an error in your data, can you verify what is correct?
If you notice discrepancies in the data, please contact our data verification team via ppr-support@propertymalta.org. We regularly update our information and appreciate user feedback to ensure accuracy.
Registering & Use
How can I benefit from the public complimentary one-time check?
If you would like to request a complimentary one-time check, please fill in this form. A representative from Property Malta will get back to you.
Which subscription meets my needs?
Currently, we offer only the “Premium” subscription tier, which is dedicated to Professionals, who would like to achieve detailed reports and export features.
In the future there will be several subscription tiers based on the level of access and features you need.
Do you offer discounts on subscription fees?
Yes, we offer discounts for annual subscriptions and for bigger teams. You can find details on available promotions on our pricing page, or contact us for eligibility information. For further assistance on commercial terms, contact our support team at ppr-admin@propertymalta.org.
How do I connect with someone from Customer Service?
Our customer service team is available via email. You can reach us at info@propertymalta.org, ppr-support@propertymalta.org (for technical inquiries) or ppr-admin@propertymalta.org (for billing and commercial inquiries). We aim to respond to all inquiries within 48 hours.
Account Management
How do I update my profile information?
To update your personal information (such as your name, email address, or password), log into your account, navigate to the “Account Settings” section, and edit the necessary fields. Make sure to save your changes. If you encounter any issues, please contact our support team at ppr-support@propertymalta.org.
How do I deactivate my account?
To deactivate your account, please contact our support team at ppr-support@propertymalta.org. Please note that deactivating your account will restrict access to your reports and saved data. If you decide to reactivate your account later, simply contact our customer service.
How can I reset my password?
If you’ve forgotten your password or need to reset it for any reason, click on the “Forgot Password” link on the login page. A password reset link will be sent to your registered email address. Follow the instructions to create a new password.
How do I update my payment method or billing details?
Currently, we only support payments via bank transfer. If you need to update your bank details or have any questions regarding your payment method, please contact our billing team at ppr-admin@propertymalta.org, and they’ll assist you with the process.
Compliance & accessibility
Is the platform compliant with data protection regulations like GDPR?
Yes, we take data privacy seriously and comply with regulations such as GDPR and CCPA. Your personal data is encrypted and handled according to industry best practices. For more details, review our Privacy Policy or reach out to our legal team.
How does your platform ensure data security?
We use advanced encryption protocols to protect your data and ensure secure transactions. Our servers are regularly updated with security patches, and we conduct periodic audits to maintain high-security standards.
How do you handle property transactional data?
Property transaction data, which includes sale prices and other sensitive information, is securely processed in compliance with local real estate regulations. We partner with trusted data providers and maintain rigorous access controls to ensure that this data remains secure. All transactional data is anonymized wherever possible to protect the privacy of both buyers and sellers.
Do you comply with local real estate regulations for data use?
Yes, our data is sourced in accordance with local, state, and national real estate regulations. We make sure our information aligns with legal guidelines on property data usage and comply with licensing agreements where applicable.
How can I report an accessibility issue?
If you experience any issues related to accessibility while using our platform, please report them to ppr-support@propertymalta.org. We continuously work on improving accessibility and appreciate your feedback to make our platform more inclusive.
Can I request a copy of my data?
Yes, you can request a copy of the data we hold on you. To do so, please reach out to our Data Protection Officer at ppr-support@propertymalta.org, and we’ll process your request in accordance with applicable privacy laws.